The system would scan your question for key words connoting general subject areas. In this case the key words "anger"and "temper" would make it easy for the answer machine to identify the nature of the issue you want help with. A counter question in that narrowed field would help The Answer Machine pinpoint the exact nature of your question. The dialog might look something like this..........

ANSWER MACHINE: "You are asking about anger is that correct?"

USER:"Yes"

ANSWER MACHINE:"Is this anger you are feeling yourself or anger directed against you?"

USER MULTIPLE CHOICE:

(click here for a more detailed flowchart of how the query routing system works)

ANSWER MACHINE: "Does this problem come up for you often?

USER: "Yes!"

ANSWER MACHINE:"Do you want to see a menu of opinion's regarding the management of chronic anger and irritability?"

You would answer..."Yes" ...... and the system would respond by presenting you with a menu of approaches to the issue........